Last updated: September 22, 2025
Welcome to Wild Current Rafting (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wildcurrentrafting.com (“Site”) and use our services.
1. Information We Collect
We may collect the following types of personal information:
- Personal identification data: name, email address, phone number, address.
- Booking & transaction data: date of booking, trip details, number of participants, payment information (you may use third-party payment processors).
- Technical data: IP address, browser type, operating system, referring website, pages visited, time spent, device type.
- Usage data: how you use our website, what pages you click, searches you make.
- Communications data: messages, feedback, customer service correspondence when you contact us.
2. How We Use Your Information
We use your personal information for these purposes:
- To provide and manage your bookings: confirming and fulfilling rafting trips, sending tickets, safety instructions, etc.
- To improve our services: analyzing site usage, enhancing user experience, updating trip information.
- To communicate with you: sending booking confirmations, reminders, customer support, promotional offers (only if you opt in).
- For legal, safety, or security reasons: complying with laws and regulatory obligations, handling emergencies, ensuring safety of participants and guides.
3. Legal Basis for Processing (if applicable)
Where required by law, we process your personal data only where we have a lawful basis, such as:
- your consent;
- performance of a contract (e.g., booking agreement);
- legal obligations;
- our legitimate interests (e.g., improving our services, preventing fraud), unless your rights override those interests.
4. Disclosure of Your Information
We may share your information with:
- Service providers: third-party vendors who help us run our operations (payment processors, email services, website hosts).
- Guides, safety teams, transport partners needed to fulfill your rafting service.
- Authorities or legal entities when required by law or to protect rights, property, or safety.
- Affiliates or business partners, but only with appropriate protections and if you agree when needed.
5. Data Security
We take reasonable steps to protect data from unauthorized access, alteration, disclosure, or destruction. This includes use of secure servers, encryption, and restricting access to staff who need the data. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Data Retention
We will retain your personal data only as long as needed for the purposes set out in this Policy:
- for bookings and customer service: until the trip is completed, plus a period for warranty/claims (e.g. 1-2 years) as required by local law;
- for website analytics: aggregated or anonymized data may be kept longer;
- where we have a legal obligation to keep certain records, we’ll retain them as required by law.
7. Your Rights
Depending on your location, you may have rights including:
- to access your personal information;
- to correct or update inaccurate data;
- to delete your data (“right to be forgotten”);
- to restrict or object to certain processing;
- to withdraw consent (where processing is based on consent);
- to data portability.
To exercise these rights, contact us using the details below.
8. Cookies & Tracking
We use cookies and similar tracking technologies to:
- remember your preferences;
- analyze usage of our website;
- enhance your experience.
You can disable cookies via your browser settings, but note that some features of our site may not work properly without them.
9. Third-Party Links
Our Site may contain links to other websites. We are not responsible for the privacy practices of those other sites. We encourage you to read their privacy policies when you leave our site.
10. International Transfers
If we transfer your data outside your country (for example, to servers or partners in other countries), we ensure such transfers are subject to appropriate safeguards (contractual or legal) to protect your data.
11. Children’s Privacy
Our services are not directed to children under the age of 13 (or local minimum age). We do not knowingly collect personal data from children under that age. If you believe we have inadvertently collected such data, contact us and we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this Site and change the “Last updated” date. Your continued use of the Site or our services means you accept the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or want to exercise your rights, you can contact us:
Wild Current Rafting
Email: wildcurrentrafting@gmail.com
Address: Jl. Raya Kedewatan I, Kedewatan, Kecamatan Ubud, Kabupaten Gianyar, Bali, Indonesia, 80571.
Phone: +62 813-3828-4028